March 26, 2018 at nine:05 pm I'm repeat consumer at Empire and have never skilled a challenge nevertheless, won't ever do small business with them once again. Purchased carpeting for two bedrooms to include closets. Found out on working day of installation, rooms were measured incorrectly (sales Rep Mike Kline) so installer does not have adequate carpeting to finish The work. I phoned customer care and spoke to the rep who informed me I must look ahead to a phone back again in the up coming 24 organization several hours. I asked for your supervisor which right after 15 minutes he located in Texas (Valerie) while she was practical, she certain me that somebody through the area (Northlake) Place of work would simply call. I did receive a phone from Randy, who created preparations to possess the carpet to the 2 nd room as well as the carpet for your closet from the area they'd completed, set up the following day. The truth is a similar installer agreed to return to set up it.
We’re dissatisfied to listen to that you really feel in this manner, and recognize that we’ve spoken to you with reference on your considerations. In the event you proceed to possess inquiries you should Call us at customersupport at empire-today.com.
We’re dissatisfied to hear that your carpet just isn't Assembly your anticipations. We understand that we’ve been dealing with you with reference in your considerations, and we’ll be in touch along with you Soon to carry on working on a resolution.
At this point I do think we are going to need to employ the service of A further firm to return out and end and deal with the shoddy work that Empire did and after that seek to get Empire to court docket. I don’t know what else to carry out considering the fact that not one person is making contact with me and seeking to think of a solution.
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She said I had to undergo them and following weeks of rudeness on phone. I favored not dealing with you men . She advised me No body cares about you. She hung up. I actually consider your business don’t treatment about us. My family members has Hurricane Harvey destruction and we just bought a tile estimate from you, but because you don’t care. Needed to call corporate but you have no quantity.
We regret to hear that the purchase continues to be cancelled. We’ll review your concerns, and can be in touch along with you soon.
October 12, 2017 at 9:51 am I had carpet installed in my upstairs a couple of year in the past. Getting the carpet was a challenge in itself. The installers brought the wrong carpet then they arrived on the incorrect day then they didn’t have the correct product. Empire was offering me a tough time with the price since they insisted they introduced the correct carpet when it absolutely was Obviously a less expensive just one. After every little thing was ultimately ironed out, the carpet began to warp gradually but surely. I called the 800 variety and was put on maintain additional time I named. When I lastly obtained someone, they explained they might charge me $35 to take a look at it and afterwards depending on how bad it absolutely was they would have to figure out a price…will you be kidding me?
All-around 1030am Yet another person exhibits up then by 11am A further man or woman displays up then that person remaining, it took ten and a 50 % hours to try and do two rooms he was here until six:thirty pm, the floor not even not leveled tends to make noise in the course of molding has gaps and isn't matched effectively has the price tags on them and you'll see the nails. I've photos within the day after the set up.
Dye large amount didn't match. They'd to switch each of the carpet. This time, freshly painted baseboards all marked up and wanting repainting and so they chipped an excellent dimension bit of lavatory tile that borders the carpet. They never instructed me and glued it down and crammed the seam with carpet fibers to seem like grout. Following sending photos to Empire, they scheduled a tile maintenance for today. Obtained the decision at eight:28 this morning they ended up on their way. I went to the house, waited three hours and just after 4 phone calls to customer support I was advised by a supervisor which i was initial inside the routine as well as the maintenance man or woman wasn't answering their phone. We have been both pissed off. Then I was advised that Empire was sending back a similar inadequate installers, who experienced botched the main set up, hid harmed baseboards and damaged tile on the second set up. I tend not to Believe so. Now they will not give me a slim window to return on a foreseeable future date with unique installers. That is undoubtedly quite possibly the most annoying knowledge having a contractor in my daily life. Empire, you should support and rectify.
June 20, 2018 at 4:34 pm Above a year in the past, I financed new carpet with “Empire Today†for my residence. Every thing was wonderful until finally twelve months soon after funding this carpet I recognized that my carpet was on the lookout incredibly outdated and experienced several wrinkles in numerous parts of my residence. Once i financed this carpet I used to be instructed because of the product sales person that my carpet are going to be lined by a life span guarantee if something ended up to occur. I referred to as “Empire today†And that i spoke to somebody that then advised me that my carpet guarantee expired and when my carpet ought to be re-extend I will need to pay for that. I requested to talk to your manager who claimed that she will charge me $199.00 to extend my carpet, so I explained to her all right. After that, a Contractor from “Empire today†arrived to my residence to stretch the carpet, he seems at my carpet and suggests to me “sorry we have been not able to stretch this carpet more info mainly because it was done improperly from the beginning and we will require to re-do the whole carpet in your house to fix the condition. So the following organization working day I connect with Empire today and asked for to talk into a manager who informed me that in an effort to suitable the challenge I will need to pay for $700.
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We never want our consumers to read more experience in this way. Remember to e-mail your issues and account details to customersupport at empire-today.com, and mention Headquaters in the subject line so we may possibly even more aid you.
! Soon after several attempts to reach Another person everyone. I spoke with Meagan at their major office and he or she combined with the Installer supervisor that they would use the opposite underlayment. After they at last confirmed around redo the ground they didn’t have any new underlayment ! Immediately after reaching The supervisor he reported that the key Workplace explained not to put down new but to reuse the original! They did the ground and it had been superior. For two months that is definitely, it was now even worse than ahead of and 2 times as loud!! Well you already know the story now about obtaining ahold of these and receiving anyone out to look at the floor. its the tip of march by now! Apri[, May well, June, July, ,Aug and This can be the God’s sincere truth The supervisor showed up immediately after you understand how several claims and dates established and damaged , I understand I've them all documented, September 27th, which was useful for him mainly because his wife was with him and he discussed that they were being on their own way for their lake cabin and stopped by for just a moisture examining!! He walked in with my spouse And that i standing there and stated he could listen to it ad come to feel the ground relocating and hadn’t even produced it on the Bedroom nonetheless! He shook his head a explained to us both that it had been Undesirable and yep they would handle us and make this ground right!!! Initially time ever of us read or even produced mention of gluing the floor down! He stated that it should have been glued down! He confident us that they would help it become suitable and get us cared for and left1 Monday I get yourself a contact from Meagan and she said that she experienced his report and that there WAS NO Challenge While using the INSTALLTION Which we had been To blame for paying to possess the ground glued down ! So with that remaining explained I'm forwarding all this facts and dates and instances and cell phone phone calls and guarantees and damaged appointments and no return calls and voice mails that were left to an Attorney if we do not get any reaction from this electronic mail! I can promise It could be a lot much more economical for Empire to maintenance or change our flooring than for me to consider authorized motion!! Not a danger a Promise!